Terms & Conditions

Last updated: June 2026

These Terms and Conditions govern your use of the Dr.Coool website (drcoool.com.au) and your engagement with Dr.Coool for air conditioning supply, installation, repair, maintenance, cleaning, and replacement services. By using our website or engaging our services, you agree to these terms.

Dr.Coool is operated by Dr.Coool Pty Ltd, based at Unit 63/61 Ashford Ave, Milperra NSW 2214.

Use of This Website

The content on drcoool.com.au is provided for general information purposes. We make reasonable efforts to ensure accuracy but do not warrant that all information is current, complete, or error-free.

You may not use this website:

  • In any way that breaches applicable laws or regulations
  • To transmit unsolicited commercial communications
  • To attempt to gain unauthorised access to any part of our systems

We reserve the right to restrict or terminate access to the website at any time without notice.

Service Enquiries and Quotes

Submitting a Live Quote enquiry or contacting Dr.Coool does not constitute a binding contract. A binding agreement for services is formed only when:

  • A fixed price quote has been provided to you in writing
  • You have accepted the quote and paid the $199 booking deposit

Quote validity: Quotes are valid for 14 days from the date of issue unless otherwise specified. After this period, we reserve the right to reassess pricing based on current costs.

Quote accuracy: Our quotes are based on the information and photos provided at the time of enquiry. If material differences are discovered on-site that were not apparent from the submitted information (e.g. wall construction type, existing electrical configuration), we will advise you of any impact on scope or price before proceeding with work.

Quote limitations: A quote is specific to the property, unit, and scope described in the enquiry. It does not constitute a general price guarantee for future work at the same or other properties.

Booking and Scheduling

Upon payment of the $199 booking deposit, we will confirm your installation or service date. The deposit is credited in full against the total cost of the work — it is not an additional fee.

We will make reasonable efforts to honour the agreed booking date. In the event of circumstances beyond our control (illness, extreme weather, supply delays), we will notify you as soon as practicable and reschedule at the earliest available time.

Customer Responsibilities

To enable us to carry out work safely and efficiently, you agree to:

  • Ensure safe and unobstructed access to all required areas of the property (indoor unit location, outdoor unit location, switchboard, roof space if applicable)
  • Inform us of any known hazards at the property prior to the visit
  • Ensure an authorised adult is present at the property for the duration of the work
  • For rental properties: coordinate tenant access in advance of the scheduled date
  • Obtain any necessary strata, body corporate, or council approvals prior to booking work

Dr.Coool is not responsible for delays or additional costs arising from failure to meet access requirements on the scheduled day.

Scope of Work

Work will be carried out in accordance with the agreed quote scope. If the technician identifies a material difference from the quoted scope on arrival, work will be paused and you will be contacted before any additional work proceeds.

We do not carry out work that is unsafe, does not comply with Australian Standards, or would breach any applicable regulations. Where a requested scope cannot be completed for any of these reasons, we will advise you and discuss alternatives.

Warranties

Workmanship warranty: Dr.Coool provides a 7-year workmanship warranty on all installation work. This covers defects directly attributable to the quality of our installation. Full warranty terms are set out on our Warranty page.

Equipment warranty: Units supplied by Dr.Coool carry the manufacturer's warranty as applicable to the brand and model. Manufacturer warranty terms are the responsibility of the relevant manufacturer and are separate from our workmanship warranty.

Exclusions: Warranties do not cover damage caused by misuse, physical damage, power surges, modifications made by third parties, or failure to follow manufacturer operating instructions.

Liability

To the extent permitted by Australian Consumer Law, Dr.Coool's liability for any claim arising from our services is limited to:

  • Re-performing the relevant service, or
  • Refunding the amount paid for the service

We are not liable for indirect, consequential, or special damages, including loss of income, loss of data, or property damage not directly caused by our workmanship.

Nothing in these terms limits rights you may have under the Australian Consumer Law, including guarantees that cannot be excluded by contract.

Intellectual Property

All content on drcoool.com.au — including text, images, logos, and design — is the property of Dr.Coool or its licensors. You may not reproduce, distribute, or use this content without our prior written permission.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse or take responsibility for the content or privacy practices of third-party websites.

Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of Queensland.

Changes to These Terms

We may update these Terms and Conditions from time to time. The current version will always be available at drcoool.com.au/pages/terms-and-conditions. Continued use of our website or services after an update constitutes acceptance of the revised terms.

Contact

For any questions regarding these terms: